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This license can be used to upgrade system to Advanced Edition
*Requires purchase of Preferred Edition as pre-requisite*
Enables :Customer Call Reporter including 1 Supervisor, 3rd party IVR, VB Scripting IVR, ContactStore, Campaign Manager, and Text-to-Speech This Allows you to do everything in the Preferred Edition plus:
– Track and measure customer service and agent productivity – through an easy to use single screen browser interface.
– Record customer calls – to a dedicated storage facility enabling you to seamlessly search and replay any conversation.
– Ability to access information, check status of orders, and more using integrated voice response services.
– Enable customers to request information and/or complete surveys. Retrieval of responses is as simple as listening to a voicemail message.
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Avaya IP Office Advanced Edition License
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